Consumer Regulation authority Sues Apple for “Error 53”

Error 53

The ACCC filed a lawsuit against Tech Giant Apple for Error 53

The Australian Competition and Consumer Commission filed a lawsuit against Apple today. The target of the lawsuit was warranty process and stringent repair. Especially the notorious Error 53 bug plague of last year.

 

The ACCC claimed in the lawsuit that Apple caused massive device destruction for consumers. After their devices turned useless after software updates in last February. Error 53 was a failure for Apple’s security check. As the Error 53 fiasco was centered on devices that had Touch ID module or screen repairs by an unauthorized third-party. As the Error 53 fiasco was centered on devices that had Touch ID module or screen repairs by an unauthorized third-party.

 

The ACCCC furthermore says that the customers are at liberty to explicit “Customer Guarantees” at the time of product purchase. This is related to suitability for purpose, quality and some more characteristics of the product. The guarantee also applied to the normal warranty (if applicable) that come with the product. The company is obliged to provide remittance without coast if product has not complied with the aforementioned guarantees.

The guarantee also applied to the normal warranty (if applicable) that come with the product and company is obliged to provide remittance without coast if the product has not complied with the aforementioned guarantees.

 

The argument made by the ACCC is that having a repair done by a third-party does not mean that Apple has the right to later refuse a fix of its own.

 

“Denying a consumer their consumer guarantee rights simply because they had chosen a third party repairer not only impacts those consumers but can dissuade other customers from making informed choices about their repair options including where they may be offered at a lower cost than the manufacturer.”

ACCC is in the hunt for pecuniary penalties, declaration, injunction, compliance program order, cost and corrective notices.

Earlier Apple explained “Error 53 caused after the customer replaced by a third-party.”

Apple runs the security check and as Touch ID module was not same the device failed the checks.

Response from Apple on Error 53

At the time, Apple explained that Error 53 appeared when a customer had a Home button replaced by a third-party. Apple would run security checks and because the Touch ID module was different, the device would fail the check. The company defended the error as follows.

 

“We take customer security very seriously and Error 53 is the result of security checks designed to protect our customers. iOS checks that the Touch ID sensor in your iPhone or iPad correctly matches your device’s other components.

 

If iOS finds a mismatch, the check fails and Touch ID, including for Apple Pay use, is disabled.”

The ACCC is in the hunt for Apple, Error 53 was the big problem they have faced in Australia. Apple executive has not yet responded to the news.

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